Refund policy

We want you to feel completely confident about the Crystal Singing Bowl you choose, which is why we offer a free advisory service, including audio and visual recordings, to help guide you. If you'd like a bit of extra reassurance before buying, you're welcome to book a one-to-one appointment with Ali to play the bowls in person.

Because of this personal, hands-on support, we are not able to offer refunds for a simple change of mind unless this has been explicitly agreed with Ali before your purchase. Don't worry, though — this doesn't affect your statutory rights.

Quality Assurance

Every one of our bowls goes through a quality check before it's dispatched, so you can trust it arrives in perfect condition and free from faults.

Natural Flaws and Imperfections

Because each Crystal Singing Bowl is individually created through a complex and unique process, you may occasionally notice natural characteristics such as:

Air bubbles
Marks
Chips
Spiderweb lines
Irregular textures

Rest assured, these lovely little quirks are simply part of the bowl's natural character and don't affect its sound or value. Once your bowl has been unpackaged, we're unable to take responsibility for any breakages, so we'd gently recommend insuring it against accidental damage.

If your bowl is ever damaged and you'd like us to take a look at re-birthing or healing it, just get in touch — we're happy to help assess it for you.

Damaged, Faulty, or Incorrectly Supplied Items

If your item arrives damaged, or you've received the wrong bowl, please let us know straight away by email. We will arrange a courier collection and get a replacement to you as quickly as we can.

Receiving your order:

Take a look at the packaging as soon as it arrives.
If it looks damaged, please contact us immediately and keep it in its bag.
Where possible, open the box while the courier is still there, and only sign if everything looks intact.
If the packaging is damaged, it's a great help if you can take a photo before opening the box.
If your bowl arrives broken, please return it in its original packaging and we'll sort you out with a full refund or credit note.

Incorrectly Supplied Items

If the bowl you receive doesn't quite match your order — whether in alchemy blend, size, or note — just let us know right away. We'll arrange collection and get the correct one sent out. If we're not able to supply the right bowl, we'll issue a full refund once we've received the incorrect one back, repacked in its original packaging.

Broken Upon Arrival

Please let us know immediately if the packaging looks damaged when it arrives. To help us sort things quickly, we'll need a few photos of:

The damaged outer box before opening
The inner packaging
The bowl itself within its original packaging

If the bowl has arrived broken, please pop it back in its original, unopened packaging and we'll arrange for a courier to collect it. Once we've received it, we'll happily offer either: